✨ Your Costume Adventure Awaits! ✨
Hello, fabulous costume lovers! At Costume Style Hub, we’re dedicated to making every costume experience magical – from our nostalgic 1950s collection to our wild Arctic Creatures and everything in between!
🚚 Shipping Information
Order Processing
We work our magic quickly! All orders are processed within 1-2 business days before shipping. During peak seasons (like Halloween and Christmas), please allow an extra day for processing.
Shipping Methods & Timeframes
🚀 Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after shipping
• Perfect for when you need your costume adventure to start sooner!
🎁 Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping
• Available on orders over $50
• Great for planning ahead and saving on your magical costume journey!
🌍 Shipping Areas: We ship worldwide! (Excluding some remote areas in Asia – please contact us to check if we ship to your location)
📦 Returns & Exchanges
🌟 Our Magical Return Policy
We want every costume to be perfect for your adventure! If something isn’t quite right, we accept returns and exchanges within 15 days of you receiving your costume.
📋 How to Initiate a Return or Exchange
Step 1: Contact Our Customer Service Elves ✉️
Email us at [email protected] within 15 days of receiving your order
Step 2: Fill Out Our Return Form 📝
Use this template in your email:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Costume Style Hub Team,
I would like to request a [return/exchange] for my recent order.
Order Details:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name from our collections]
Reason for Return/Exchange: [Please provide details]
Exchange Preference (if applicable):
Desired Replacement: [Product Name and Size/Color if different]
If exchange item is unavailable: [Refund/Store Credit/Alternative suggestion]
My Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance!
Sincerely,
[Your Name]
Step 3: Package Your Item 📦
Securely pack the costume in its original packaging with all tags attached
Step 4: Ship to Our Headquarters 🏢
Send your return to:
Costume Style Hub Returns
1423 Brooke Street
Houston, US 77025
💰 Refund Information
Processing Time: 3-5 business days after we receive your return
Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
Shipping Costs: Original shipping fees are non-refundable
Exchange Shipping: We cover standard shipping costs for exchanges – because we want you to have the perfect costume!
🚫 Non-Returnable Items
To maintain the magical quality of our special collections, the following items cannot be returned or exchanged:
• Deluxe Collection Items (due to their special packaging and premium materials)
• Costumes from Funny Funsies category that have been opened or used
• Personalized or custom-made costumes
• Items without original tags or packaging
• Costumes showing signs of wear or alteration
🌍 International Returns
For our global costume adventurers:
• Return shipping costs are the responsibility of the customer
• Please indicate “RETURN” on the customs form to avoid additional charges
• International refunds may take 7-10 additional business days to process
🎭 Costume Adventure Guarantee
We stand behind every outfit in our collections – from 1950s classics to Forest Creatures and Disco dancers! If you receive a defective item, contact us immediately at [email protected] and we’ll make it right faster than you can say “Disco”!
❓ Questions About Shipping or Returns?
Our friendly customer service elves are here to help with any questions about your costume adventure!
Email: [email protected]
Address: 1423 Brooke Street, Houston, US 77025
Where Every Delivery Brings New Adventures – And Your Satisfaction is Always Protected! ✨