Hello, fabulous costume lovers! ✨ At Costume Style Hub, we want every costume adventure to be magical. While we strive for perfection in every outfit from our Arctic Creatures to our Disco dancers, we understand that sometimes a return or exchange might be needed. Our hassle-free policy ensures your experience remains enchanting!
🌟 Our Return & Exchange Policy
We accept returns and exchanges within 15 days of you receiving your costume. Your satisfaction is our priority, and we’re committed to making things right if your costume doesn’t meet your expectations.
📦 How to Initiate a Return or Exchange
Follow these simple steps to start your return or exchange process:
- Contact Our Customer Service Elves: Email us at [email protected] within 15 days of receiving your order
- Fill Out Our Return Form: Use the template below to provide all necessary details
- Package Your Item: Securely pack the costume in its original packaging with all tags attached
- Ship to Our Headquarters: Send your return to:
Costume Style Hub Returns
1423 Brooke Street
Houston, US 77025
📝 Return & Exchange Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Costume Style Hub Team,
I would like to request a [return/exchange] for my recent order.
Order Details:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s) from categories like Bears, Birds, French Maids, etc.]
Reason for Return/Exchange: [Please provide details]
Exchange Preference (if applicable):
Desired Replacement: [Product Name and Size/Color if different]
If exchange item is unavailable: [Refund/Store Credit/Alternative suggestion]
My Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance!
Sincerely,
[Your Name]
💰 Refund Information
Once we receive and inspect your returned item:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Shipping: We cover standard shipping costs for exchanges
🚫 Non-Returnable Items
To ensure the magical quality of all our costumes, the following cannot be returned or exchanged:
- Deluxe Collection Items (due to their special packaging and premium materials)
- Costumes from Funny Funsies category that have been opened or used
- Personalized or custom-made costumes
- Items without original tags or packaging
- Costumes showing signs of wear or alteration
🎪 Special Considerations
For our international customers (except some remote areas in Asia):
- Return shipping costs are the responsibility of the customer
- Please indicate “RETURN” on the customs form to avoid additional charges
- International refunds may take 7-10 additional business days to process
🎭 Costume Adventure Guarantee: We stand behind every outfit in our collections – from 1950s classics to Forest Creatures! If you receive a defective item, contact us immediately at [email protected] and we’ll make it right faster than you can say “Disco”!
❓ Questions About Returns?
Our friendly customer service elves are here to help with any return or exchange questions!
Email: [email protected]
Address: 1423 Brooke Street, Houston, US 77025
Where Every Delivery Brings New Adventures – And Your Satisfaction is Always Protected! ✨