Hello, fabulous costume lovers! Welcome to our FAQ section where we answer all your burning questions about our magical costume delivery service! ✨
👗 Product Questions
Q: What types of costumes do you offer?
A: We offer an incredible variety of costumes! From Arctic Creatures to Astronauts & Pilots, Bears to Birds, 1950s outfits to Disco ensembles, French Maids to Flappers – we have something for every theme and personality!
Q: Are your costumes good quality?
A: Absolutely! Our costume elves work tirelessly to ensure every outfit is carefully selected, quality-checked, and packaged with the care it deserves. We pay attention to every detail to make your costume experience magical!
Q: Do you have costumes for group themes?
A: Yes! We’re perfect for group costumes! Consider our Forest Creatures, 1950s parties, or mix and match from our extensive collection. Pro tip: Combine orders with friends to reach our free shipping threshold!
📦 Shipping & Delivery
Q: How long does shipping take?
A: Order processing takes 1-2 business days. Then choose your shipping method:
• Standard Shipping ($12.95): 10-15 days via DHL or FedEx
• Free Shipping (orders $50+): 15-25 days via EMS
• Standard Shipping ($12.95): 10-15 days via DHL or FedEx
• Free Shipping (orders $50+): 15-25 days via EMS
Q: Where do you ship?
A: We ship globally! However, we’re unable to deliver to some remote areas in Asia and a few other isolated locations. Our checkout system will automatically confirm if we can deliver to your address.
Q: What should I do when my costume arrives?
A: It’s like Christmas morning! Please:
1. Inspect your package for any shipping damage
2. Open carefully and check all components
3. Try on your costume promptly to ensure perfect fit
4. Contact us within 15 days if anything isn’t magical!
1. Inspect your package for any shipping damage
2. Open carefully and check all components
3. Try on your costume promptly to ensure perfect fit
4. Contact us within 15 days if anything isn’t magical!
💳 Payment & Accounts
Q: What payment methods do you accept?
A: We accept all major payment methods: Visa, MasterCard, JCB, and PayPal to make your costume shopping experience seamless!
Q: Is there a minimum order amount?
A: There’s no minimum order amount, but orders of $50 or more qualify for free shipping! Perfect for combining with friends for group costume themes.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of delivery. Not completely spellbound by your purchase? No problem! Visit our Returns Policy page for detailed instructions on how to return items and make your next costume choice even more spectacular!
Q: What if my costume doesn’t fit?
A: We recommend trying on your costume promptly after arrival. If it doesn’t fit perfectly, you have 15 days to initiate a return. We want every costume to be absolutely magical for you!
🌍 International Orders
Q: Do you ship to my country?
A: We proudly ship worldwide! However, we cannot deliver to some remote areas in Asia and other isolated locations. Our checkout system will verify if we can deliver to your specific address.
Q: Are there additional fees for international orders?
A: Our shipping prices are all-inclusive! However, some countries may charge import duties or taxes, which are the responsibility of the customer. Check with your local customs office for more information.
Still Have Questions?
Our friendly customer service team is here to assist!
Contact us at: [email protected]
Let the costume adventures begin! 🎭✨
Costume Style Hub – Where Every Delivery Brings New Adventures!